STEAMâ„¢ Managed Services
Proactive retainer-based services to get the most out of your investment and protect your platform.
Steamâ„¢ Services by clouDNA is outsourced Salesforce administration redefined. Our STEAMâ„¢ program provides cost-effective access to a Salesforce Team (Salesforce + Team = STEAM) of certified Salesforce experts, offering our clients the knowledge and tools they need to get the most out of Salesforce.
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Many companies have felt the sting of a core team member exiting with the keys to Salesforce, leaving a lack of documentation and knowledge about how Salesforce has been/should be configured. Talk about a business disruption.
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We provide access to the tools, team, and processes to ensure that Salesforce is always driving productivity, not detracting from it.
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In addition to the SLAs and support hours, the STEAMâ„¢ program offers several additional benefits:
Access to preferred rates based on your commitment
Creation of a Salesforce plan that we will be accountable for
Predictable and timely implementation of the Salesforce plan
Access to contracted SLA-based response times for support inquiries
Access to a team of expert support resources, including Salesforce-certified admins, developers, and consultants
Regular business reviews and health checks
Access to training resources
Proactive updates related to new Salesforce features and functionality
Access to exclusive apps
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What specific types of services are provided?
Sales Operations and Business Process Design/Consulting
Salesforce CRM Design, Implementation, and Re-configuration
​Sales Cloud | Service Cloud | Salesforce CPQ | Pardot | Communities
User and Admin Training
Force.com Application Development | Visualforce Development