STEAM™ Managed Services

Proactive retainer-based services to get the most out of your investment and protect your platform.

Steam™ Services by clouDNA is outsourced Salesforce administration redefined. Our STEAM™ program provides cost-effective access to a Salesforce Team (Salesforce + Team = STEAM) of certified Salesforce experts, offering our clients the knowledge and tools they need to get the most out of Salesforce.

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Many companies have felt the sting of a core team member exiting with the keys to Salesforce, leaving a lack of documentation and knowledge about how Salesforce has been/should be configured. Talk about a business disruption.

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We provide access to the tools, team, and processes to ensure that Salesforce is always driving productivity, not detracting from it.

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In addition to the SLAs and support hours, the STEAM™ program offers several additional benefits:

• Access to preferred rates based on your commitment

• Creation of a Salesforce plan that we will be accountable for

• Predictable and timely implementation of the Salesforce plan

• Access to contracted SLA-based response times for support inquiries

• Access to a team of expert support resources, including Salesforce-certified admins, developers, and consultants

• Regular business reviews and health checks

• Access to training resources

• Proactive updates related to new Salesforce features and functionality

• Access to exclusive apps

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What specific types of services are provided?

• Sales Operations and Business Process Design/Consulting

• Salesforce CRM Design, Implementation, and Re-configuration

• ​Sales Cloud | Service Cloud | Salesforce CPQ | Pardot | Communities

• User and Admin Training

• Force.com Application Development | Visualforce Development