©2020 clouDNA

STEAM Managed Services

Proactive retainer-based services to get the most out of your investment and protect your platform.

Steam™ Services by clouDNA is outsourced Salesforce administration redefined. Our STEAM™ program provides cost-effective access to a Salesforce Team (Salesforce + Team = STEAM) of certified Salesforce experts, offering our clients the knowledge and tools they need to get the most out of Salesforce.

Many companies have felt the sting of a core team member exiting with the keys to Salesforce, leaving a lack of documentation and knowledge about how Salesforce has been/should be configured. Talk about a business disruption.

We provide access to the tools, team, and processes to ensure that Salesforce is always driving productivity, not detracting from it.

In addition to the SLAs and support hours, the STEAM™ program offers several additional benefits:

  • Access to preferred rates based on your commitment

  • Creation of a Salesforce plan that we will be accountable for

  • Predictable and timely implementation of the Salesforce plan

  • Access to contracted SLA-based response times for support inquiries

  • Access to a team of expert support resources, including Salesforce-certified admins, developers, and consultants

  • Regular business reviews and health checks

  • Access to training resources

  • Proactive updates related to new Salesforce features and functionality

  • Access to exclusive apps

What specific types of services are provided?

  • Sales Operations and Business Process Design/Consulting

  • Salesforce CRM Design, Implementation, and Re-configuration

  • Sales Cloud | Service Cloud | Salesforce CPQ | Pardot | Communities

  • User and Admin Training

  • Force.com Application Development | Visualforce Development