STEAM™ Managed Services
Proactive retainer-based services to get the most out of your investment and protect your platform.
Steam™ Services by clouDNA is outsourced Salesforce administration redefined. Our STEAM™ program provides cost-effective access to a Salesforce Team (Salesforce + Team = STEAM) of certified Salesforce experts, offering our clients the knowledge and tools they need to get the most out of Salesforce.
Many companies have felt the sting of a core team member exiting with the keys to Salesforce, leaving a lack of documentation and knowledge about how Salesforce has been/should be configured. Talk about a business disruption.
We provide access to the tools, team, and processes to ensure that Salesforce is always driving productivity, not detracting from it.
In addition to the SLAs and support hours, the STEAM™ program offers several additional benefits:
Access to preferred rates based on your commitment
Creation of a Salesforce plan that we will be accountable for
Predictable and timely implementation of the Salesforce plan
Access to contracted SLA-based response times for support inquiries
Access to a team of expert support resources, including Salesforce-certified admins, developers, and consultants
Regular business reviews and health checks
Access to training resources
Proactive updates related to new Salesforce features and functionality
Access to exclusive apps
What specific types of services are provided?
Sales Operations and Business Process Design/Consulting
Salesforce CRM Design, Implementation, and Re-configuration
Sales Cloud | Service Cloud | Salesforce CPQ | Pardot | Communities
User and Admin Training
Force.com Application Development | Visualforce Development